We help public sector clients and contractors decide how to run a service, buy it, start it and fix it, in highways and across the built environment. The same senior Partners stay with you until it works.
“Our current model is no longer fit for purpose.”
We help leaders decide what needs to change, then design the target operating model and support the transition into practice.
“We need to buy or reset this service without losing control.”
Our Partners have bought these services and delivered them, so what you buy works on the ground, from route to market through to mobilisation.
“The service or contract isn’t delivering what we need.”
We find the operational, commercial and behavioural causes, then put a proportionate recovery plan in place.
We’ve worked for clients, led businesses, sat on both sides of the contract and operated services ourselves.
Our clients’ problems rarely stop at strategy, procurement or contract award. We’ve brought that experience together so the same people can stay with a problem until the service is running well.
Meet the PartnersThe Partners on the proposal shape and govern the work.
The Partners who write the plan help carry it out.
We know what a supplier can really deliver.
Plans with named owners, backed by evidence.
Services and contracts move through the same six stages. Most advisers cover one or two. Between us, our Partners have run every one of them, from both sides of the contract.
Reorganisation, budget pressure or changing demand. We baseline your service and set out real options, so you can decide on evidence and take your people with you.
We design the operating model, organisation and governance with you, test the sourcing options and build a business case your decision-makers can back.
We test your route to market, engage suppliers and shape the contract and performance framework, so what you buy is what can be delivered.
We plan your mobilisation and service transition, and check supply-chain readiness, so crews, systems and people are ready and the new contract starts safely.
Health checks, performance management and assurance give you and your supplier one agreed picture of how the service is really doing.
We work with you to find the operational, commercial and behavioural causes, then put a proportionate recovery plan in place with named owners.
Contract expiry, reorganisation or new demand starts the next cycle. What we learned improving your service shapes the next model and the next contract. Join at any stage; the same senior Partners stay with you.
Redesigning a fully outsourced highways service so the Council owns, controls and is accountable for delivery.
Moving a long-term single-supplier contract to a mixed-economy model and a priced Schedule of Rates.
Using systems thinking to rebuild an inherited structure around a new contract framework.
When councils merge, their highway services rarely line up. The delivery model a new authority inherits is usually an accident of history. This is how we’d approach the choice.
Many term maintenance contracts are extended because there was no time to do anything else, not because extension was the best option. Starting early changes that.
Contract award isn’t the finish line. The first few months of a new highways contract set its tone for years. This is where we focus.
Our Partners built their careers in highways. We bring the same three services to property, waste, energy, digital transformation and net zero.
Delivery models and local government reorganisation, term maintenance procurement, mobilisation, contract performance and recovery.
Programme operating models, framework and supplier arrangements, operational assurance and programme recovery.
Estate, repairs and facilities models, procurement and compliance.
Collection and depot models, contract transition and service reliability.
Delivery and supply-chain models, commercial routes and live-contract performance.
Tell us what’s happening and we’ll say plainly what we’d do.
